studio policies | Terms & Conditions

Bookings & Payments

1. All sessions (1:1, duet, mat, or group) must be booked in advance.
    
2. Payment is required upfront to secure your booking.
    
3. All payments are non-refundable.
    
4. Sessions missed due to cancellation less than 24 hours before the scheduled session will be charged in full.
    
5. Transfers or rescheduling of sessions may be allowed at the discretion of the studio, subject to availability.

          6. Clients arriving late may have reduced session time to avoid disruption to subsequent bookings. Sessions will conclude at the scheduled finish time regardless of arrival time.

          7. Failure to attend a booked session without notice (“no show”) will result in the session being forfeited and charged in full.

          8. Packages and memberships are non transferable and subject to expiry dates outlined at the time of purchase.

Membership suspensions or extensions may be considered at the discretion of the studio under exceptional circumstances.

Studio Policies

1. Clients must wear Pilates socks during 1:1 reformer sessions.
    
2. Clients must not attend the studio if showing any signs of illness, including cough, fever, or flu-like symptoms.
    
3. Clients are responsible for storing personal belongings safely; the studio is not responsible for lost or damaged items.
    
4. Studio access is limited to booked sessions only unless otherwise authorised by the studio owner.

Health & Safety

1. Pilates and personal training involve physical activity. Clients should be aware of their own fitness level, injuries, or medical conditions.
    
2. Clients should consult their medical practitioner before starting or continuing any exercise program if in doubt about their health.
    
3. The studio implements standard Hygiene & Safety protocols, including cleaning of equipment, hand sanitiser, and ventilation.

Waiver & Release of Liability

By attending sessions at Sara Mac Performance, you acknowledge and agree that:

1. You participate at your own risk.
    
2. The studio, owner, instructors, and staff are not liable for any injury, loss, or illness incurred during or after sessions.
    
3. You release Sara Mac Performance from all claims arising out of participation, including but not limited to personal injury, property damage, or illness contracted within the studio.
    
4. This waiver extends to situations caused by negligence except where prohibited by law.

Online Shop & Retail Purchases

1. All online purchases from the studio shop are subject to payment upfront.
    
2. Certain products may be non-refundable, as indicated at the time of purchase.
    
3. Shipping costs may apply and are the responsibility of the client unless otherwise specified.

Content & Intellectual Property

1. Any content produced in the studio (images, videos, social media posts) is owned by Sara Mac Performance unless agreed in writing.
    
2. Clients consent to the use of images or videos for marketing purposes unless otherwise communicated in writing.

Sydney Seasonal Considerations

1. During winter, clients are encouraged to dress appropriately for comfort and hygiene.
    
2. Any illness-related cancellations due to seasonal sickness are subject to the 24-hour cancellation policy.

Privacy & Data Protection

1. Client information collected during bookings is used for studio management only.
    
2. Data is stored securely and not shared with third parties without consent, except as required by law.

Acceptance of Terms

By booking a session or purchasing a product with Sara Mac Performance, you acknowledge that you have read, understood, and agree to these Terms & Conditions.